Escape Room
Frequently Asked Questions
WHERE IS PUZZLEWORKS?
We are located in Suite 007A of the Priorworks building in Saint Paul, Minnesota. Visit our CONTACT page for a map. Finding PuzzleWorks can sometimes be a puzzle itself. The best route is to park in the yellow lot by the big water tower or in the gravel lot directly across from that. In the lobby, take the elevator down to the basement and follow signs to find us. Here are some helpful guides if you’re more of a visual learner:
Building Guide- Water Tower Entrance
Building Guide- Parking Ramp Entrance
When planning your time at PuzzleWorks, think of it like you’re going to a movie at the theater: you buy a ticket for a specific time, and the show needs to start on time so that the next show can also start on time. If you are running late, please give us a call! We have a little flexibility, but we cannot start rooms late because that would delay every room after that. Groups arriving more than 10 minutes late will have their time reduced—every minute late is a minute less in the room, so be on time!
We recommend arriving at our building at least 20 minutes before your reservation to give you ample time to find parking, find us (a little tricky in the basement), and have a brief orientation. Here are some detailed parking directions.
WHAT IS AN ESCAPE ROOM?
An escape room is an interactive game experience where players must solve a collection of puzzles, riddles and games in order to escape the room within a one-hour time limit.
WHO CAN DO AN ESCAPE ROOM?
Our rooms are designed for 4-10 participants. The puzzles are designed with adults in mind, so they might be too difficult for anyone under the age of 10. Anyone above that is welcome to come, although minors must be accompanied by an adult and have a guardian sign their waiver. Warning: our escape rooms include some jump scares to get your blood pumping. If you have any concerns, please call ahead to see which room will be best for you.
WHEN CAN I COME?
Visit our BOOK page for an up-to-date calendar of available times and activities.
All of our escape rooms have a one-hour time limit. Most groups will take close to that, but especially crafty players might escape sooner.
HOW DO I MAKE A RESERVATION?
To guarantee a specific room and time, players must make a reservation on our website. Visit our BOOK page or contact us with questions about multi-room bookings and same-day availability.
All bookings are private, so it will just be you and your group in the escape room. On weekends, there is a minimum group size of 4.
Refund policy:
No refund will be provided for cancellations made less than 24 hours in advance, or in case of no-show.
A cancellation fee of 50% applies for cancellations made less than 48 hours in advance.
No cancellation fee applies for cancellations made 48 or more hours in advance.
WHY PUZZLEWORKS?
The quality of our props and production, as well as our unique puzzles set us apart from other escape rooms. Check out our reviews to see what people are saying about us!